How is CloudM Migrate licensed? How are licenses consumed?

Licenses are required for every unique destination item (user / group / resource / shared drive / Team Sites / Teams etc) that is to be migrated to. The licenses are, therefore, consumed per each unique Import Name selected for migration. The licenses are then tied to that import name, meaning that a re-run can be performed for those import names at no additional cost.

When you click 'Start', each item that has been selected for migration and then migrated or failed will consume a license. If you have to go back to the users list (3) to edit any of the import names and you click 'Start' again, that will consume/require more licenses.


- If you have 'user' entered as the import name and then try to migrate to but receive an error that it's either incorrect or doesn't exist, if you edit that import name to '' to reflect it's correct destination username/email address and try again, that will consume two licenses.

The licenses are also bound to the platforms selected to migrate between and the destination domain name, If any of those change then additional license(s) may be required.

File Migration Licenses

As above, each unique import name requires a license. File migrations, however, are licensed differently. Please speak to our sales team directly for more information.

Office 365/Online Archive platform licences

Please be aware that if the a user is migrating to a Office 365/online archive folder, as well as a main mailbox, using the Microsoft 365 platform option, this counts as 2 user licenses for one user (since it's two different types of mailbox, even though it's going to the same destination).

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