This article explains how CloudM Automate subscriptions work, including how they are consumed, released, and reassigned.
CloudM Automate
CloudM Automate is licensed on an annual subscription basis, in one of four tiers: Signatures, Essential, Pro and Enterprise. Each tier includes everything in the tier below it, with more capacity or features at each step up. Refer to What's included in your CloudM Automate tier for the full breakdown by service.
For plan details, see the CloudM pricing page, or speak to your CloudM Account Executive or Customer Success Manager.
How subscriptions work
One subscription is required per user or Shared Drive to whom you apply any Automate feature, regardless of their status (active, suspended, archived, etc.). You do not need to purchase subscriptions for your entire domain — only for the users and/or Shared Drives you intend to manage using CloudM Automate.
Reassigning subscriptions
A subscription remains consumed for as long as CloudM Automate is actively applied to the relevant user or Shared Drive. If a user is deleted from Google Workspace, or you otherwise stop managing a user or Shared Drive through CloudM Automate, the subscription is released and can be reassigned.
Archived users
Archive is not a separate add-on. Archived users consume a subscription from your main CloudM Automate tier, at no extra cost, but the subscriptions you buy must cover both active and archived users. For example, with 500 active users and 200 archived users, you need 700 subscriptions.
An archived user's subscription remains consumed for as long as the archived data remains in your Google Cloud Storage (GCS) bucket. Restoring an archived user does not release the subscription, but permanently deleting (purging) the data from the bucket does.
Note: you may not archive a single user's data more than 5 times.
Email Signatures
How subscriptions work
One subscription is required per Gmail user to whom you apply any Email Signature feature. You do not need to purchase subscriptions for your entire domain — only for the users to whom you intend to apply Email Signature features.
Reassigning subscriptions
A subscription remains consumed for as long as any Email Signature feature is actively applied to the relevant user. If a user is deleted from Google Workspace, or you otherwise stop applying Email Signature features to a user, the subscription is released and can be reassigned.
Need help? Contact CloudM Support