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I cannot use Drive Management

Requires the Essential tier or above.

Symptom

Drive Management shows a page about upgrading instead of your domain's data, or you cannot open it.

Cause

Either your tier is Signatures, where Drive Management appears in the side menu but opens a page about upgrading, or your account's role does not have the Drive Management permission. That permission is Global scope only.

Resolution

  1. Check the tier first. Drive Management starts at Essential.
  2. Then check the role. It needs the Drive Management permission with Global scope. Other permissions help too, for example full view of the Directory to reach users.

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