My shared drive list is empty

Updated October 09, 2026 16:32

Requires the Essential tier or above.

Symptom

The Shared Drives list is empty or incomplete.

Either shared drive sync is off, or the first domain sync has not run since you turned it on.

Check that Automatic Shared Drive Sync is enabled under Settings > Domain Settings > Domain Actions.
Check whether a domain sync has run since. Domain sync runs roughly every 48 hours.

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