The number of active workflows you can run at any one time depends on your CloudM Automate tier. This article explains the limits, how scope works, and what happens when you reach your limit or change tier.
Workflow limits by tier
| Tier | Active workflow limit |
|---|---|
| Email Signatures | Not available |
| Essential | 1 active workflow |
| Pro | Up to 3 active workflows |
| Enterprise | Unlimited |
Root OU does not count towards your limit
The Root OU workflow is always available regardless of your tier and does not count towards your active workflow limit. Your limit applies to additional child OUs or Smart Teams you activate beyond the Root OU.
When you reach your limit
When you have reached your active workflow limit, a banner appears at the top of the Workflows screen:
Selecting Workflows on an OU or Smart Team that is at its limit will show an empty state in the Workflow actions tab, with options to remove an existing workflow or upgrade your tier. The Settings tab will be disabled until a workflow slot becomes available.
To free up a slot, disable an existing active workflow. Once your active count falls within your tier's limit you can create or activate a new workflow.
Downgrading your tier
If your tier changes to one with a lower workflow limit, existing active workflows are not automatically disabled. Instead:
- The workflow limit banner will appear.
- You will not be able to create or activate new workflows until your active count falls within your new tier's limit.
- To resolve this, disable enough workflows to bring your active count within the limit.
Upgrading your tier
To increase your workflow limit, select Upgrade from the empty state or Compare tiers from the banner to review available options. You can also upgrade directly from the Upgrade button in the product header. For more information refer to What's included in your CloudM tier.
Need help? Contact CloudM Support