Supported items and backup frequency
We can back up items in your Mail, Drive and Shared Drives:
| every 20 min | |
| Drive | every 4 hours |
| Shared Drives | every 4 hours |
We don’t support:
- Data Studio Report
- Google Site
- Shortcut
- Group inboxes
We also don’t back up suspended users.
We can only back up a Shared Drive if at least one of its owners is from within the organization. If a Shared Drive only has 1 owner and that owner is external to the organization we won’t be able to back it up.
What format do you back up and restore in?
Below is a list of all supported item types and how they get restored:
| Backed up as | Restored as | |
| Google Docs | docx | Google Doc if under 50MB, docx if over 50MB |
| Google Sheets | xlsx | Google Sheet if under 100MB, xlsx if over 100MB |
| Google Slides | pptx | Google Slide if under 100MB, pptx if over 100MB |
| Google Forms | Zip containing html of questions and CSV of responses | Zip |
Note: Smart chips do get backed up but they lose some of their shape during restorations.
Do you back up deleted items?
Whether a deleted item will get backed up depends on the situation:
- If a file is created and deleted before a backup starts but remains in the user's bin/trash then it will be backed up.
- If a user creates, deletes, and removes the file from bin/trash then it cannot be backed up (it effectively does not exist).
- For email we know an email was received and deleted but cannot show details of the email and it would error backing up.