Supported items and backup frequency
We can back up items in your Mail, Drive and Shared Drives:
| every 20 min | |
| Drive | every 4 hours |
| Shared Drives | every 4 hours |
| Calendars | every 8 hours |
We don’t support:
- Data Studio Report
- Google Site
- Shortcut
- Group inboxes
We also don’t back up suspended users.
We can only back up a Shared Drive if at least one of its owners is from within the organization. If a Shared Drive only has 1 owner and that owner is external to the organization we won’t be able to back it up.
For calendars we only back up events and will not back up focus time, out of office status or workling location. Meeting attachments will also not be backed up.
Restoring users calendars will create new secondary calendars within Google, allowing you to easily transfer any relevant events back to your primary calendar.
What format do you back up and restore in?
Below is a list of all supported item types and how they get restored:
| Backed up as | Restored as | |
| Google Docs | docx | Google Doc if under 50MB, docx if over 50MB |
| Google Sheets | xlsx | Google Sheet if under 100MB, xlsx if over 100MB |
| Google Slides | pptx | Google Slide if under 100MB, pptx if over 100MB |
| Google Forms | Zip containing html of questions and CSV of responses | Zip |
Note: Smart chips do get backed up but they lose some of their shape during restorations.
Do you back up deleted items?
Whether a deleted item will get backed up depends on the situation:
- If a file is created and deleted before a backup starts but remains in the user's bin/trash then it will be backed up.
- If a user creates, deletes, and removes the file from bin/trash then it cannot be backed up (it effectively does not exist).
- For email we know an email was received and deleted but cannot show details of the email and it would error backing up.