What items do you back up and how often?

Supported items and backup frequency

We can back up items in your Mail, Drive, Shared Drives, Calendars & Contacts:

NEW - Release 1.9 20th May 2025 - addition of contacts.

Backup Frequency > Configure the frequency depending on the item types > there is a recommended option which is the most optimised frequency > you can select alternative options if you require but consider costs.

How to choose the right backup frequency for your business:

Depending on how frequently Google Drive files, Google Calendar appointments, or Google Contacts are modified, Backing more frequently would result in these items be captured at every Backup/delta and cause a marginal increase in storage costs. Therefore backing up less frequently would result in lower storage costs.

Regarding email, if emails are deleted during the set period, it will save marginal storage costs as those emails won’t be backed up."

Mail

• Every 20 minutes (Recommended)
• Every 40 minutes
• Every 1 hour
• Every 2 hours
• Every 4 hours
• Every 8 hours

Drive:

• Every 4 hours (Recommended)
• Every 8 hours
• Every 24 hours
• 3 times per week

Calendar:

• Every 4 hours (Recommended)
• Every 8 hours
• Every 24 hours
• 3 times per week

Contacts:

• Every 4 hours (Recommended)
• Every 8 hours
• Every 24 hours
• 3 times per week

We don’t support:

• Data Studio Report
• Google Site
• Shortcut
• Group inboxes

We also don’t back up suspended users.

We can only back up a Shared Drive if at least one of its owners is from within the organization. If a Shared Drive only has 1 owner and that owner is external to the organization we won’t be able to back it up.

For calendars we only back up events and will not back up focus time, out of office status or workling location. Meeting attachments will also not be backed up.

Restoring users calendars will create new secondary calendars within Google, allowing you to easily transfer any relevant events back to your primary calendar.

For contacts we only back up primary contacts, we cannot back up labels, Images or favourites. 

In Google there is a limitation of the ability to store up to 25,000 Contacts

When restoring Contacts all the contacts will be restored from a given point in time, they will be stored to an original location or different user account. You can export in PST and VSF formats (AFI)

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What format do you back up and restore in?

Below is a list of all supported item types and how they get restored: 

Note: Smart chips do get backed up but they lose some of their shape during restorations. 

Do you back up deleted items?

Whether a deleted item will get backed up depends on the situation:

• If a file is created and deleted before a backup starts but remains in the user's bin/trash then it will be backed up.
• If a user creates, deletes, and removes the file from bin/trash then it cannot be backed up (it effectively does not exist).
• For email we know an email was received and deleted but cannot show details of the email and it would error backing up.