CloudM Backup: Supported Features & Exclusions

Updated April 30, 2026 19:18

This article provides an overview of the data types supported by CloudM Backup, along with specific exclusions and limitations for each entity.

Note on Backup Schedules:
To understand how often these items are backed up, please refer to the Backup Frequency article.

Entity & Account Level Support

This table details support at the user account and service level.

Entity	Supported	Unsupported / Exclusions
Users	Active Users Archived (Active) Users	Suspended Users Archived (Suspended) Users
Shared Drives	Drives with at least one Internal Manager	Drives where the only Manager is an External User

Google Workspace users are either Active or Suspended. They can be archived in either state, and when they are restored, they simply go back to whichever state they were in previously.

Item Level Support

This table details support for specific data items within user accounts.

Entity	Supported Features	Unsupported / Exclusions	Restoration Level
Mail	All Mail	Attachments	Full or Item
Drive	My Drive files and folders	Shortcuts Smart chips (formatting may be lost on restore) Data Studio Reports Google Sites	Full or Item
Calendars	Calendar Events	Focus time / Working location Out-of-office status Meeting attachments	Full Restoration Only
Contacts	Primary Contacts (See Detailed Contact Fields* section below)*	Labels Images Favorites	Full Restoration Only
Chat	Direct Messages (1-1 and Multi-member) Member names Date and time stamps of conversations Final edits of messages Links, Images, and Gifs Attached files (including Google Drive files) Emojis (Reactions) and Custom Emojis Voice and Video recordings	Spaces and Apps Edit history (retains final edit only) Text styling Google Calendar invitations Google Meet meeting links	Full or Item

Detailed Contact Fields

The following specific fields are supported when backing up Primary Contacts:

Category	Supported Fields	Notes
Name	First Name / Surname / Middle Name Prefix & Suffix Phonetic Names / Nickname	First Name is mandatory.
Organization	Company Name / Job Title / Department	-
Contact Details	Email Addresses / Phone Numbers Websites	Multiple entries with custom labels supported.
Address & Dates	Full Street Address / Country Birthday / Significant Dates	Multiple addresses and dates supported.

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