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  1. CloudM
  2. Support and Troubleshooting
  3. Migrate Troubleshooting
  4. Troubleshooting

Troubleshooting

  • Troubleshooting Google Workspace Issues

    • 400 Bad Request (Importing Gmail)
    • Backend Error [500]
    • Email folder names with special characters
    • Emails appearing in a "Migrated all Mail" label in Gmail
    • Reaching or exceeding Google API quotas
  • Troubleshooting Microsoft 365 Issues

    • Cannot contact web site 'https://tenant-admin.sharepoint.com/' or the web site does not support SharePoint Online credentials. The response status code is 'Unauthorized'.
    • Determine the correct EWS URL for a migration
    • Exchange 2010/2013/2016/Office 365 Throttling
    • For security reasons DTD is prohibited in this XML document.
    • How to temporarily increase the EWS throttling policy limits
    • See all 13 articles
  • Common Errors

    • Exchange 401 Authentication Error
    • Google Drive Error: NotFound[404]
    • Migration failed: InvalidUser
    • The remote server returned an error: (403) Forbidden
    • User does not exist and has not been created (do you need to turn on ‘Create Users’?)
    • See all 36 articles
  • Other Troubleshooting Tips

    • A process cannot access a file
    • Access is denied when using Get Users
    • Calendar Attendee / Acceptance Statuses
    • Calendar Resource Auto-Acceptance
    • Can anti-virus software remain enabled?
    • See all 23 articles
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