Support and Troubleshooting

Support FAQs

• What are your support hours?
• How do I submit a support ticket?
• What are your priority levels and definitions?
• Escalation Path
• NCSC Cloud Security Principles - CloudM
• Privacy Policy

Migrate Troubleshooting

• Troubleshooting
• Frequently Asked Questions

• Changelog, Downloads and Licenses

  • CloudM Migrate Changelog and Download Link
  • Third Party Licenses

Manage Troubleshooting

• Troubleshooting

• Frequently Asked Questions

  • Active Directory Integration synchronisation
  • Where do exports get saved in MyDrive?
  • Multiple Country / IP restrictions FAQs
  • Sync FAQs
  • Email Signature FAQs
  • See all 8 articles

• Changelog

  • CloudM Manage Changelog

Archive Troubleshooting

• Troubleshooting

  • The Archive step in the offboarding workflow has failed
  • A Restoration process has failed
  • Known issue when attempting to restore user files that already exist in OneDrive

• Frequently Asked Questions

  • Can I restore archived data to a user's original CloudM Manage account?
  • What format is data stored as in storage?
  • Are there any unsupported file types?
  • Restoring Permissions limitations - Microsoft

• Changelog

  • CloudM Archive Changelog