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  2. Support and Troubleshooting

Support and Troubleshooting

Support FAQs

  • What are your support hours?
  • How do I submit a support ticket?
  • What are your priority levels and definitions?
  • Escalation Path
  • NCSC Cloud Security Principles - CloudM
  • Privacy Policy
  • See all 7 articles

Migrate Troubleshooting

  • Troubleshooting
  • Frequently Asked Questions
  • Changelog, Downloads and Licenses

    • CloudM Migrate Changelog and Download Link
    • Third Party Licenses

Manage Troubleshooting

  • Troubleshooting
  • Frequently Asked Questions

    • Can I use Google Dynamic Groups in conjunction with CloudM Manage?
    • Active Directory Integration synchronisation
    • Where do exports get saved in MyDrive?
    • Multiple Country / IP restrictions FAQs
    • Sync FAQs
    • See all 9 articles
  • Changelog

    • CloudM Manage Changelog

Archive Troubleshooting

  • Troubleshooting

    • The Archive step in the offboarding workflow has failed
    • A Restoration process has failed
    • Known issue when attempting to restore user files that already exist in OneDrive
  • Frequently Asked Questions

    • Can I use CloudM Archive as a backup solution?
    • Can I restore archived data to a user's original CloudM Manage account?
    • What format is data stored as in storage?
    • Are there any unsupported file types?
    • Restoring Permissions limitations - Microsoft
  • Changelog

    • CloudM Archive Changelog
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