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Troubleshooting a Failed Restoration

If an Archive restoration fails, you can see which items were not restored and retry only those items. Items that restored successfully are not restored again.

Find the failed restoration

  1. Go to Archive > Restoration Status.
  2. Filter the table by Status and select Failed to show only the restorations that hit errors.
  3. Select the row for the restoration you want. The side panel opens with the item breakdown for each data type.

View the errors and retry

  1. In the side panel, select View Errors to see which items failed, grouped by data type, for example Mail, Drive or Chat.
  2. Select Retry to queue the failed items again.

To stop a restoration that is still running, see How to abort a restoration. For the columns, statuses and filters on the page, see Restoration Status.

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