During the lifecycle of a user account, you may need to place an account in a hold status — for example, during a legal investigation, maternity leave, or a sabbatical.
Important — hold status behaviour
Once a user account is placed on hold, it cannot be offboarded or deleted until the hold is removed.
Hold status does not prevent the user from accessing their account. If you need to stop the account being used, you must also apply Suspend user.
Place a user on hold
- Navigate to the user profile you wish to place on hold.
- Select More actions and choose Hold user from the dropdown.
- Select Yes on the confirmation dialog to place the user on hold.
- The user's status will update to On hold, shown as a badge next to their name on both the Users list and their profile page.
Remove a hold
- Navigate to the user profile you wish to remove the hold from. You can also search for users with hold status using the search bar on the Users screen.
- Select More actions and choose Unhold user from the dropdown.
- Select Yes on the confirmation dialog to remove the hold from the user.
- The user's status will return to Active.
Need help? Contact CloudM Support