The Archive step in the offboarding workflow has failed


If the Archive step has failed for a user, as part of the offboarding policy associated to the user:

  1. Navigate to Automate > Offboarding Status,
  2. Select the In Progress tab,
  3. If you have a lot of results displayed in the Processing tab, change the Status filter from All to Failed,
  4. You will see a table of all the offboarding processes that have failed, and at which step they failed at,
  5. Click on the name of a user to prompt an informational panel to be displayed,
  6. Select Retry,
  7. If the step continues to fail, check that the configuration settings are correct in Archive > Storage Configuration, and Test Connection.


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