If the archive step fails for a user during an offboarding process, you can easily troubleshoot and retry the process by following these steps:
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Navigate to Automate > Offboarding Status.
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Go to the In Progress tab.
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If the list is long, use the Status filter and change it from All to Failed to narrow your results.
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The displayed table will show all failed offboarding processes, including the specific step where the failure occurred.
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Click on the user's name to open an informational panel.
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In the panel, select Retry to restart the failed step.
If the step continues to fail after retrying, you should verify your configuration settings. Go to Archive > Storage Configuration and click Test Connection to ensure everything is set up correctly.