Dropbox Connector


CloudM’s connection to Dropbox allows you to delete or suspend Dropbox user accounts as part of an offboarding workflow, and delete content from the user's devices. 


To integrate with Dropbox:

  1. Select Settings > Integrations,
  2. Click on the Dropbox tile,
  3. On the next screen, specify whether you want the offboarding step to fully Delete User in Dropbox (freeing up the Dropbox license) or Suspend User (so that the account will stop syncing to their devices but the license is still active).


  1. If you want files from a deleted user to be transferred to another Dropbox account (typically an Admin or Archive account), enter a valid Dropbox account email in the Transfer destination email field. 
  2. If you specify that you want to transfer a user's files to a destination account (as detailed above), you will also need to add a valid Dropbox account email in the Transfer Admin email field. If errors occur during the migration of files from the deleted user to the destination account, an email will be sent to this email to notify them.
  3. Place a tick in the Delete content from the member’s devices the next time they come online checkbox if you want to delete Dropbox content from the user's device the next time they are online and the device attempts to sync to Dropbox.
  4. Select Save to confirm any changes.
  5. Select Install,
  6. The Dropbox application will open in a new browser,
  7. Sign into Dropbox using your username and password,


  1. Allow CloudM Automate Administrator access to your Dropbox environment.


  1. On the Dropbox screen and tab, you will see an Installed status underneath the Dropbox logo.
  2. Selecting View all integrations will take you back to the Integrations screen.


Now that Dropbox has been integrated, you will be able to see and apply the Revoke Application User’s Accounts step to your Offboarding Policies (for Google Workspace or Microsoft 365). Dropbox, and any other installed integration, will be selected by default.

When a user is offboarded, CloudM will communicate with Dropbox by providing the email address of the user. If Dropbox can find the email address, it will automatically delete or suspend the user account (depending on the option selected).


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