The Archive step in the offboarding workflow has failed

If the Archive step has failed for a user, as part of the offboarding policy associated to the user:

1. Navigate to Administrate > Offboarding Status,
2. Select the In Progress tab,
3. If you have a lot of results displayed in the In Progress tab, change the Status filter from All to Failed,
4. You will see a table of all the offboarding processes that have failed, and at which step they failed at,
5. Click on the name of a user to prompt an informational panel to be displayed,
6. Select Retry,
7. If the step continues to fail, check that the configuration settings are correct in Archive > Configure, and Test Connection.