Unable to select folder with name: ‘Name’, message is: ‘Error Message’ – CloudM

Platform

Source: IMAP > Destination: All

Problem

When migrating from an IMAP system the following error is seen:

Unable to select folder with name: ‘Name’, message is: ‘Error Message’

‘Name’ and ‘Error Message’ values may vary.

Solution

This error is typically seen when the special folder names have been incorrectly specified when migrating from IMAP servers. Please check the following:

Ensure that the IMAP special folders have been specified correctly
Check if your IMAP server supports selection of the folder specified by ‘Name’. Some IMAP servers do not allow for some folders to be selected.