How do I submit a support ticket?

Help us to help you. The more information you can provide about a problem, the easier it will be for us to help.

Please submit a ticket via the CloudM Support Portal HERE

• Choose from one of the following options: 
  • I have an issue and I need support
  • I have a question (This is a service request and as such the default priority will be Low)
  • I need to speak to your sales team 
• Enter your email address
• Subject - This is a brief summary of the type of request you are needing help with. 
  **Note** - It is important to be specific as to ensure relevant articles are presented for your review
• Description - Please ensure you provide as much detail as possible to ensure our support teams are able to assist you as efficiently as possible. 

Based on the option selected from above, you will be presented with additional fields. These are designed to route your request to the relevant team with the right expertise so please be specific as possible.