When a recovery finishes, the Recovery page shows a summary of the outcome for every user. This article explains how to read the summary, when to retry, and what finishing a recovery does.
Reading the summary
Each user in the recovery finishes in one of three states:
| User outcome | Meaning |
|---|---|
| Recovered | All of the user's mail was recovered to Microsoft 365. |
| Completed with warnings | The user was processed but some items could not be recovered. |
| Failed | The user could not be recovered, most often because of a connection problem or a revoked sign-in token for that user. |
The recovery as a whole takes the worst outcome among its users: if any user failed, the recovery shows as failed; if any completed with warnings, it shows as completed with warnings; otherwise it shows as successful.
Retrying
Failed and completed-with-warnings recoveries can be retried from the summary. A retry re-runs every user in the recovery, including the ones that succeeded. This makes sure mail that arrived in Google Workspace since the original run is also picked up, and it is safe because items already in Microsoft 365 are never duplicated.
Why the items count grows on retries
The items synced count accumulates across runs because a retry processes every user again. A larger number after a retry does not mean duplicates were created in Microsoft 365 — it reflects items processed, not new items added.
If a user keeps failing, check whether their Google Workspace password was changed recently: that temporarily invalidates the token Continuity uses for them, and it resolves on its own after some time — retry the recovery later. See Troubleshooting sync failures.
Finishing the recovery
Every completed recovery must be finished, whatever its outcome. Finishing confirms you have reviewed the result, moves the recovery to the historic recoveries list, and clears the way for a new recovery to be started. Until you finish it, no new recovery can begin.
Historic recoveries
Finished recoveries appear in the historic recoveries list on the Recovery page, with their date, time, status and summary. Click a recovery to reopen its summary. When you retry a recovery, the original run moves to the list and the retry appears as a new recovery, so every run is kept in the history.
Next steps
- Understanding Recovery Sync — How recovery works
- Starting a recovery — When and how to start