The Sync Status page provides a real-time, per-user view of all sync operations in your tenant. Use this page to monitor sync progress, investigate failures, and confirm that policies are running as expected.
Accessing the Sync Status page
- Click Sync Status in the sidebar
The page title displays "Sync Status" with a Learn more link to this documentation.
Summary metrics
Four metric cards at the top of the page give you a quick overview of your tenant's sync health:
| Metric | What it shows |
|---|---|
| Users with active policy | The number of users currently assigned to an active sync policy |
| Changes (Last 24h) | The total number of changes processed across all users in the last 24 hours |
| Syncs in progress | The number of sync operations currently running |
| Failed syncs | The number of users whose most recent sync failed (displayed in a visually distinct style to draw attention) |
Searching and filtering
Above the user table, a set of filter controls lets you narrow down the results:
| Control | Description |
|---|---|
| Search by email | Text input to search for a specific user by email address |
| Start date | Date picker to set the beginning of a date range |
| End date | Date picker to set the end of a date range |
| Policy | Dropdown to filter by a specific sync policy (default: "Select a policy") |
| Status | Dropdown to filter by sync status (default: "Select status") |
After setting your filter criteria, click Apply filters to update the table. Filters do not apply immediately when changed — you must click the button to apply them.
To reset all filters, click the Clear filters link. You can also click Refresh at any time to reload the current data without changing your filters.
Tip: quickly find failed syncs
Set the Status filter to "Failed" and click Apply filters to see only users that need attention.
User sync table
The main section of the page is a table listing each user and their current sync status:
| Column | Description |
|---|---|
| User | The email address of the user being synced |
| Latest Sync | The date and time of the most recent sync operation for this user |
| Policy | The sync policy this user is assigned to |
| Status | The current sync status, shown as a badge |
The table does not include checkboxes or column sorting in the current release.
Status values
| Status | Meaning |
|---|---|
| Never Synced | The user is assigned to a policy but no sync has run yet |
| Synced | The most recent sync completed successfully |
| In Progress | A sync operation is currently running for this user |
| Completed with Warning | The most recent sync completed but some items failed. Click the row to see which items need attention. |
| Failed | The most recent sync failed. Click the row to see error details. |
Viewing user details
Click on any row in the table to open a detail side panel showing the user's sync configuration, sync history, and any failure information. See Viewing user sync details for full details.
Pagination
Below the table, pagination controls let you navigate through results:
- Results per page — a dropdown to choose how many rows to display (default is 10)
- Result count — shows the current range and total, for example "1-10 of 250 results"
- Previous / Next — buttons to move between pages