Understanding Your Licence

Every CloudM Continuity tenant requires a licence to operate. Licences control your sync tier, user limit, and which services (Mail, Calendar) you can sync. This article explains how licensing works, how to activate your licence, and how to view your licence details.

How licensing works

Licences are generated by CloudM staff and provided as a licence key. Key points:

• Each licence key follows the format BCSYNC-XXXXX-XXXXX-XXXXX
• A tenant admin activates the licence by entering the key directly in the product
• The key binds to your tenant on activation — it is single-use and cannot be transferred to another tenant
• Each tenant can have one active licence key at a time
• Licences are annual, with a defined start and expiry date
• Your licence tier can be upgraded mid-term (e.g. Basic to Standard) but cannot be downgraded

Unlicensed tenant state

Before a licence key is activated, your tenant is in an unlicensed state:

• The product shell is visible — sidebar navigation is shown, but all items are disabled
• A persistent banner is displayed: "Your tenant is not yet licensed"
• An activation card is shown with a licence key input field
• A "Don't have a licence key?" fallback link is provided, directing you to contact CloudM or your partner

To activate your tenant, enter your licence key in the activation card and confirm. The key binds to your tenant immediately and your licence details take effect.

Licence components

Component	Description
Tier	Determines your sync frequency. See the tier comparison below.
User limit	The maximum number of Microsoft 365 users you are licensed to sync. This is a soft limit — sync continues if you exceed it, but a warning banner is shown.
Licensed services	The services you are licensed to sync: Mail, Calendar or both. This is a hard limit. In the policy form, an item type that is not in your licence is disabled and shows the message "Mail is not included in your license." or "Calendar is not included in your license."
Expiry date	The date your licence expires. A 7-day grace period applies after expiry.
Licence key	Your unique activation key in the format BCSYNC-XXXXX-XXXXX-XXXXX. This is the key you entered to activate your tenant.

Sync frequency tiers

Tier	Sync frequency	Best for
Basic	Weekly	Organisations with lower data freshness requirements
Standard	Daily	Organisations that need daily data protection
Premium	Hourly	Organisations that need near-real-time data freshness

Your tier controls the maximum sync frequency available when creating or editing policies. You cannot select a frequency faster than your tier allows.

Viewing your licence

To see your current licence details, go to Settings in the sidebar. The licence card displays:

• Tenant name and tier — your tenant name with a tier badge (e.g. Basic, Standard, Premium)
• Licensed services: the services included in your licence (Mail, Calendar)
• Expiry status — shown in the top right corner (e.g. "Expiring" with an indicator when nearing expiry)
• Days remaining — how many days are left on your licence
• Expiry date — the exact date your licence expires
• User usage — a progress bar showing how many users are being synced out of your licensed limit (e.g. "0 of 12")
• Licence key — masked by default, with a Show button to reveal

Enforcement rules

Limit	Enforcement type	What happens
Sync frequency	Hard	You cannot set a policy to sync more frequently than your tier allows. The option is disabled in the UI.
Licensed services	Hard	Sync jobs for unlicensed services are blocked. The item type is disabled in the policy form.
User limit	Soft	Sync continues for all users, including those over the limit. A warning banner is shown indicating the overage.

Upgrading your licence

To upgrade your tier, increase your user limit, or add a service such as Calendar, contact your CloudM sales representative or partner. Changes such as adding a service or increasing user limits can take effect mid-term without waiting for renewal.

Adding Calendar also needs extra permissions on both connections: the Calendars.Read permission on Microsoft 365, and the calendar scope plus the Google Calendar API on Google Workspace. See Connecting Microsoft 365 and Connecting Google Workspace.