CloudM Migrate Self-Hosted has no reset password option, and the login screen has no "Forgot Password" link. If you have lost or forgotten the password for the primary administrative account, you just need to reinstall the primary and enter new credentials.
Required: In the installer, select Advanced, then Use Existing PostgreSQL and enter the details of the same PostgreSQL database the primary used before.
Prerequisites
- Server access: Administrative access (RDP or physical access) to the Windows Server where the CloudM Migrate primary is installed.
- PostgreSQL details: The connection details for the PostgreSQL database the primary already uses.
Service interruption
The CloudM Migrate service will restart during this process. Any active migrations will be ungracefully stopped.
Stop any running migration from the Web UI before you begin, and wait for it to finish stopping. That way the migration stops gracefully and its reports are generated.
- Migration progress will be lost.
- Migration reports will not be generated.
Step-by-step instructions
-
Access the server
Log in to the Windows Server that hosts the CloudM Migrate primary. -
Reinstall the primary
Run the CloudM Migrate installer again on the primary server. The steps below all take place on the first screen of the installer. -
Select Advanced
Under Please select installation parameters, select Advanced. -
Use the existing PostgreSQL database
Under Database Configuration, select Use Existing PostgreSQL and enter the details of the database the primary used before. -
Enter new credentials
Under Create Web Admin User Credentials, enter an email address and a new password, then enter the password again in Confirm password. The password must be at least 12 characters, including one lowercase letter, one uppercase letter, one special character and a number. -
Install
Click Install. When it finishes, the service restarts with the new credentials. -
Verify access
Open the CloudM Migrate web interface and log in with the new credentials.
Tips
- The new credentials do not have to match your previous configuration.
- Check the PostgreSQL details carefully. It must be the same database as before.
- If the fields are greyed out, toggle Please select installation parameters > Basic, then toggle back to Advanced. This refreshes the form and makes the fields editable.