This guide addresses the "A task was canceled" error, a non-retryable exception that can happen during Google Workspace migrations. Follow the steps below to quickly resolve it.
1. Problem Description
When migrating from a Google Workspace source, you might see this non-retryable error:
Non-retryable error executing action: 'gmail/get' cloud.solutions.Common.NonRetryableException
A task was canceled.2. Cause
This is typically a temporary, item-based error that occurs when the Google server fails to export a specific piece of data. It can happen during the migration of any Google Workspace service, such as Gmail or Google Calendar. The error indicates that a particular item couldn't be retrieved, causing the migration task to be canceled.
3. Solution
To fix this, simply remigrate the user.
- Step 1: In the CloudM Migrate interface, select the user who experienced the error.
- Step 2: Start a new migration for that user.
Remigrating the user should resolve the error completely or at least significantly reduce how often it occurs.